Effective Date: October 25, 2025

Charlotte Sleep Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share through our website https://www.cltsleep.com, by phone, text message, or in-person communications.

1. Information We Collect

We collect information that you voluntarily provide to us, such as:

Your name, phone number, and email address

Health or medical information submitted through online forms (such as Sleep Questionnaires, STOP-BANG, or Medical History forms)

Insurance information for benefit verification or estimates

Appointment requests or scheduling details

Communications you send us through forms, phone, or text

Technical data such as browser type, device type, and analytics information (via cookies or third-party tools like Google Analytics or Facebook Pixel)

2. How We Use Your Information

We use your information to:

Schedule, confirm, and manage appointments

Communicate with you about treatment, insurance, and follow-ups

Send appointment reminders, educational updates, and limited promotional offers

Improve our website, services, and patient experience

Comply with insurance, legal, and regulatory requirements

We do not sell or rent your personal information.

3. SMS Messaging & Consent

By providing your phone number and opting in through our website forms or by texting START to (704) 900-5284, you consent to receive SMS messages from Charlotte Sleep Solutions.
Messages may include appointment confirmations, reminders, and limited educational or promotional updates related to sleep health.

Message frequency: up to 4 messages per month

Message & data rates may apply

Reply STOP to unsubscribe or HELP for assistance at any time

Consent to receive SMS messages is not required to receive treatment or services

We do not share or sell SMS opt-in data or consent with third parties

If you unsubscribe from text messaging, you may still receive important service-related emails or phone calls.

4. Email Communications

If you choose to receive email updates or newsletters, we may send periodic messages about sleep health, services, or office news.
You can unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting us through our secure contact form.

5. How We Protect Your Information

We follow administrative, physical, and technical safeguards to protect your personal and health information.
All data submitted through our forms is encrypted and transmitted securely.
Access is limited to authorized staff members who need it to perform their duties.
While we strive to protect your information, no system can be completely secure, and we cannot guarantee absolute security.

6. Sharing of Information

We may share limited information only when necessary to:

Coordinate care with your healthcare providers or insurance carriers

Process billing, scheduling, or secure messaging through third-party service providers bound by confidentiality agreements

Comply with legal or regulatory obligations (such as subpoenas or court orders)

We never share your information with unaffiliated third parties for their marketing purposes.

7. Cookies & Third-Party Tools

We use cookies and analytics tools (such as Google Analytics and Facebook Pixel) to understand website traffic and improve user experience.
Cookies do not give us access to your personal data.
You can disable cookies in your browser settings if you prefer.

8. Your Rights

You have the right to:

Access and update your personal information

Request that we delete or restrict use of your information (subject to record-keeping laws)

Withdraw consent for SMS or email marketing

Ask questions about how your information is used

To exercise these rights, please contact us securely through our Contact Form or by mail at the address below.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date.
Your continued use of our website or services after updates are posted means you accept the revised terms.

10. Contact Us

Charlotte Sleep Solutions
10230 Berkeley Place Dr, Suite 260
Charlotte, NC 28262
📞 (704) 900-5284
💬 Secure Contact Form